Sippin’ w/Honey’s Refund Policy
At Sippin’ w/Honey, our passion is creating unforgettable experiences through our carefully selected wines, artisanal charcuterie, and personalized Sip and Wine services. We take pride in the quality, craftsmanship, and attention to detail that go into every order.
Customer satisfaction is at the heart of everything we do, and we are committed to ensuring that every purchase meets our high standards. However, to maintain the integrity of our business and continue providing exceptional service, our refund policies are designed to protect both our valued customers and our business.
We encourage you to review the details of our policy below. If you have any questions, our team is always here to assist you. Thank you for choosing Sippin’ w/Honey—where every sip and bite is crafted with care!
Eligibility for refunds: Who is eligible for a refund: All customer(s) who order has an issue regarding incorrect, incomplete, or damaged order(s) must be reported immediately upon arrival and no later than 24hrs after receiving the delivery. Make sure to provide clear photos of the delivery receipt, the item(s) in question, and itemized copy of your order. (See our Terms & Conditions)
–Incorrect/Incomplete Order: Any incorrect/incomplete item(s) will be refunded the value of that item(s) must be reported immediately upon arrival of the order and no later than 24hrs of receiving the delivery. If the error is on the part of SWH, the customer has the option to decline the refund and have a replacement of that item shipped to them courtesy of SWH. If the item(s) match your order receipt the item(s) will not be eligible for refund. However, SWH may offer a replacement equal to the item’s value plus, taxes, 15% restock fee, and delivery fees, or the customer a shop credit for the amount of the item(s).
-Damaged Order: Any damaged item(s) will be refunded upon notice immediately upon arrival of delivery up to the required 24hrs of receiving the delivery of the damaged item(s), accompanied with photos of the damaged item(s), photo of the delivery receipt, and proof of itemize order.
Refund timeframe: All issues concerning any product(s) order from SWH must be reported to SWH customer care team through email, phone, text, message via our contact form immediately upon the delivery and no later than 24hr timeframe. If any issues are reported after the 24hr timeframe, SWH is willing ONLY issue you a shop credit for the amount of the item(s) value for incorrect, incomplete, or damaged item(s) as per the eligibility for refund policy guidelines. (See our Terms & Conditions)
Refund methods: All refunds, if eligible will be issued to the original payment method or the customer can opt for a shop credit for the value of the item(s) in question. (See our Terms & Conditions)
Return shipping: All return deliveries may have shipping fees and a 15% restock fee added to the replacement item(s) that’s not eligible for return. If item(s) are eligible for refund per our guidelines, and SWH is found to be at fault of the error, the shipping fee will be courtesy of SWH. (See our Terms & Conditions)
Product condition: Requirements for returned product(s) must be unused and in its original packaging. Photo(s) of the items in question must be accompanied within the notification in the required timeframe for eligibility according to the refund policy guidelines. (See our Terms & Conditions)
Exceptions: Circumstances where refunds might not be possible are custom order(s). Due to the customization of the order being tailored for each customer(s) who ordered them, a refund(s) may not be readily available. However, SWH will be more than willing to issue the customer a shop credit for the item(s) in question. The return shipping of the item(s) to be paid by the customer and a 15% restock fee. (See our Terms & Conditions)
Undeliverable Orders: If any order is not completed on the first delivery attempt, it’s okay we will make two more attempts to complete the your order. There will be three attempt(s) to delivery all order, if the order is not delivered successfully on the third attempt the order will automatically be sent back to SWH and become our property once again. If the customer is still interested in receiving the order, a new order will have to be placed. (See our Terms & Conditions)
To avoid the additional fees be sure to double check your order prior to submitting you order. Please make certain that you meet all the requirements for eligibility of a refund, be sure to submit your notification via the refund form, to have it submitted within the timeframe per the refund policy guidelines (immediately upon arrival up to 24hrs of the order(s) delivery), accompanied with photos of the item(s) in question showing the situation of the item(s), and photo of the delivery receipt.
Contact information: https://www.sippinwhoney.net/return-form
Address: 5900 Balcones